Customer Service

We are committed to providing our customers with exceptional gourmet food experiences and quality customer service. Have a question about our products or policies? Submit your inquiry through our Contact Us web page. We’ll return your e-mail as soon as possible, typically within one business day.


Orders can be placed 24 hours a day, seven days a week via our web site.

Spanish Suitcase accepts the following credit cards: Mastercard, Visa, Discover and American Express. All prices are subject to change without notice. Prices listed on product pages do not reflect the cost of delivery. We do not ship C.O.D. Sales taxes will automatically be added to any applicable purchase.

Claims and Exceptions

Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

1. Delayed deliveries due to weather or other “Acts of God”

2. Incorrect addresses (* Please be sure to include apartment, suite or floor numbers, as needed.)

3. Unopened shipments (all boxes are clearly marked “Perishable”, as applicable)

4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Even if your purchase is mean meant as a surprise, please notify recipients of the pending arrival of perishables!


All products are final sale. However, if you receive an assortment that contains damaged or spoiled goods, we will quickly work with you to remedy the issue. Please contact and we will return your e-mail within 48 hours.


Before placing an order with Spanish Suitcase, please review our shipping policies.

It takes two to three (2-3) business days to receive and process your order.

Shipping days are Monday – Thursday.

We offer Saturday delivery.

How are non-perishable items shipped?
Customers purchasing non-perishable product assortments may select to ship their order using Ground, 2-Day or Overnight services. We partner with both FedEx and UPS shipping services.

How are perishable items shipped?
Customers purchasing perishable product assortments (indicated with a marked with a snowflake ) are required to ship with expedited shipping. We have arranged a special fixed-rate pricing for these items.

If you have special shipping needs, we will do whatever we can to accommodate your requirements. Please click here to contact us and we’ll try to find a solution.

A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

We do not require a signature for our shipments. To ensure that you receive your product in a timely manner, and in top condition, please track your shipment so that you can be available to intercept it. If the purchase is a gift being sent to someone else, please notify recipients of the pending arrival of perishables!

Do you ship to P.O. boxes?
With the exception of perishable product assortments items, we can ship to P.O. boxes.

What states do you ship to?
At this time, we ship exclusively to customers in the contiguous 48 states of the United States.